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Terms of Service

Welcome to Hong Kong AnSun Limited, your trusted online destination for premium mosquito nets. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services.

​​1. Refund Policy​​
At Hong Kong AnSun Limited, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer a 14-day return policy under the following conditions:

  • ​​14-Day Return Window​​: You may request a refund within 14 days of receiving your order.
  • ​​Item Condition Requirements​​: The mosquito net must be unused, in its original packaging, and free from damage.
  • ​​Return Shipping Responsibility​​: Customers are responsible for return shipping costs unless the return is due to a defect or shipping error on our part.

​​Refund Processing Time​​

  • ​​Standard Refunds (Non-PayPal)​​: Refunds will be processed within 14 business days after we receive and inspect the returned item.
  • ​​PayPal Refunds​​: Due to PayPal’s processing policies, refunds may take at least 14 days, and in some regions, up to 30 days (as required by local laws).

​​Exceptions to Refund Policy​​

  • ​​Final Sale Items​​: Certain discounted or promotional items may be marked as “Final Sale” and are non-refundable.
  • ​​Customized or Special Orders​​: Nets made to specific requests (e.g., custom sizes, colors) are non-returnable.
  • ​​Damaged or Used Items​​: We cannot accept returns for nets that show signs of use or damage caused by customer misuse.

For refund requests, please contact our customer service team at contact@fyraw.com or +852 28800707.

​​2. Governing Law​​
These Terms of Service are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any disputes arising from or related to your purchase will be subject to the exclusive jurisdiction of the courts in Hong Kong.

By using our website, you agree to submit to the jurisdiction of Hong Kong courts for any legal proceedings.

​​3. Additional Terms & Conditions​​

​​Order Acceptance & Fulfillment​​

  • We reserve the right to refuse or cancel any order due to pricing errors, stock availability, or suspected fraud.
  • Orders are processed and shipped within 3-5 business days (unless otherwise specified).

​​Pricing & Payment​​

  • All prices are listed in USD and include applicable taxes (unless stated otherwise).
  • We accept PayPal, credit/debit cards, and other secure payment methods.

​​Shipping & Delivery​​

  • Shipping times and fees vary by location. Please refer to our Shipping Policy for details.
  • We are not liable for delays caused by shipping carriers or unforeseen circumstances (e.g., natural disasters).

​​4. Contact Us​​
If you have any questions or concerns about our Terms of Service, please contact us at:

  • ​​Email​​: contact@fyraw.com
  • ​​Phone​​: +852 28800707
  • ​​Address​​: FLAT 1309 13/F, KING'S COMMERCIAL BUILDING, NO.2-4 CHATHAM COURT, TSIM SHA TSUI, HONG KONG

Thank you for choosing Hong Kong AnSun Limited. We appreciate your business and are committed to providing you with exceptional service.